Accessibility.
Our Commitment
Coffeehaus is committed to making our website usable for everyone, including customers who rely on assistive technology like screen readers, keyboard navigation, or browser zoom.
We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. That's the standard most large retail sites use, and it covers things like readable text contrast, keyboard access, alternative text for images, and clearly labeled forms.
What We've Built In
- Text and background colors that meet WCAG 2.1 AA contrast ratios
- A "Skip to content" link on every page so keyboard users can bypass the navigation
- Alt text on product photos and meaningful images
- Standard HTML buttons, links, and form controls that work with screen readers
- Descriptive labels on icon-only buttons (cart, menu, account, social)
- Semantic page structure so screen readers can jump between sections
- Focus indicators when navigating with a keyboard
Known Limitations
Our checkout runs on Shopify. Shopify handles their own accessibility for that portion of the experience, which is outside our direct control. If you run into a problem specifically at checkout, we can help you complete the order over the phone or by email.
Some of our photography uses stylistic overlays (like a "sold out" tape stamp). We aim to convey the same information in text form for anyone using a screen reader.
Tell Us If Something Isn't Working
If any part of the site is hard to use, we want to know. This isn't a formal complaint process. It's a real email that a person reads.
Email us at support@coffeeha.us with what you were trying to do, what page you were on, and (if you know it) what assistive technology you were using. We'll get back to you within two business days and, when possible, offer a way to complete what you were trying to do.
Ordering Another Way
If the site isn't working for you and you'd rather place an order by phone or email, we're happy to help. Reach us at support@coffeeha.us or call the roastery during business hours.